ducati Terms of Use
Mobile-wallet adoption across Indonesia has grown steadily, with e-wallet transactions now representing a significant share of digital payments. At ducati, we've built our platform to support nine payment methods — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — reflecting the payment diversity of our user base across Jakarta, Surabaya, Bandung, Medan, and Semarang.
Our terms set out the conditions under which we provide access to our live-dealer tables, sportsbook markets, and slot games. These terms cover account creation, deposits and withdrawals, bonus eligibility, dispute resolution, and the jurisdictional limits of our service. We've written them in plain language so you understand your rights and our commitments.
This page explains the key provisions you agree to when you open a ducati account and use our platform.
Account Terms on ducati
When you create an account on ducati, you agree to be bound by these terms. You represent that you meet the eligibility requirements set by applicable law in your jurisdiction. We conduct identity verification (KYC) to confirm your eligibility. You agree to provide accurate, complete, and current information during registration and to update that information if it changes.
Your account is personal and non-transferable. You are responsible for keeping your login credentials confidential. We are not responsible for unauthorised access resulting from your failure to protect your password. If you suspect unauthorised access, notify our support team immediately.
We reserve the right to suspend or close your account if we believe you have violated these terms, engaged in fraud, or violated applicable law. If we close your account, we will return your account balance subject to any deductions required by law or these terms.
Our Deposits Policy on ducati
Deposits on ducati are processed through our payment partners. We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer through mobile banking, local payment, online payment, and e-wallet. Deposits are instant for e-wallets and typically settle within one business day for bank transfers. We do not charge deposit fees.
Your deposit creates a balance on your account that you can use across our live-dealer tables, sportsbook, and slots. Your balance is held in segregated customer accounts and is not used for our operational expenses.
We do not allow deposits from third parties. You may only deposit from payment methods registered in your own name. Deposits from other individuals or from payment methods not in your name may be refused or reversed.
- Instant e-wallet deposits
- mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment deposits appear in your account immediately.
- Bank transfer deposits
- online payment, e-wallet, mobile banking, and local payment transfers typically settle within one business day.
- Deposit confirmation
- You will receive a confirmation email and your balance will update on your account dashboard.
Our Withdrawal Terms on ducati
You may withdraw your account balance at any time by requesting a payout through the Cashier. Withdrawals are processed to your original deposit method. We do not charge withdrawal fees, but your bank or payment provider may apply their own charges.
Withdrawals are subject to standard verification. We may require additional documentation to confirm your identity or the legitimacy of your withdrawal request. This verification typically takes one to two business days. Once verified, funds are transferred to your payment method subject to that method's processing time.
We reserve the right to delay or refuse a withdrawal if we believe it is associated with fraud, money laundering, or violation of applicable law. If we refuse a withdrawal, we will explain the reason and discuss any remedial steps.
Game Terms and Play on ducati
Our live-dealer tables, sportsbook, and slot games run on certified systems. Live-dealer games use physical cards and wheels. Slot games use certified random-number generators. Our sportsbook odds are calculated by our pricing team and updated continuously.
When you place a bet on ducati, you are entering into a contract with us. The outcome is determined according to the rules of the specific game. We settle bets based on official results, game outcomes, or dealer determinations. Settlement is final and not subject to dispute unless we find evidence of fraud or system error on our side.
Our live-dealer tables operate with adjustable limits across five brackets. The table limit is displayed clearly before you join. Once you join a table, you agree to play according to the rules and limits of that specific table.
On ducati, every bet is final once it is placed and the game round has begun. We do not permit bet cancellation, reversal, or modification after the round starts.
Bonus Terms on ducati
We may offer promotional bonuses or welcome offers from time to time. Any bonus offer is subject to specific terms, which we will communicate clearly at the time of offer. Bonuses are not withdrawable — only winnings derived from bonus play are eligible for withdrawal, subject to wagering requirements.
We reserve the right to withdraw, modify, or cancel any bonus offer at any time. If you believe you have received a bonus in error, contact our support team immediately. Bonuses are non-transferable and may not be combined with other offers without our written approval.
Liability and Dispute Resolution
We take reasonable steps to ensure our platform operates correctly and securely. However, we do not warrant that our platform will be uninterrupted or error-free. We are not liable for losses resulting from technical issues, internet connectivity problems, or events beyond our reasonable control.
If you believe a settlement was incorrect or a game outcome was unfair, contact our support team within seven days of the disputed bet. We will investigate and provide an explanation. If we find an error on our side, we will correct it. If we find no error, our settlement stands.
Our liability is limited to the amount of your disputed bet or the amount of your account balance, whichever is smaller. We are not liable for indirect, consequential, or punitive damages.
-
1
Contact our support teamStep 1
Report your dispute within seven days of the disputed bet with as much detail as possible.
-
2
Provide evidenceStep 2
Include screenshots, transaction IDs, game IDs, or any other documentation that supports your dispute.
-
3
Investigation and responseStep 3
Our team reviews the dispute and provides a written response within five business days.
-
4
ResolutionStep 4
If we find an error, we correct it. If we find no error, the settlement stands and no adjustment is made.
Jurisdiction and Compliance
Service availability
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. We operate within the regulatory frameworks of supported regions and comply with applicable licensing and reporting requirements in those regions. Our service availability may change at any time based on regulatory developments or our business decisions. You are responsible for verifying that accessing ducati is legal in your jurisdiction. We do not permit users from prohibited jurisdictions to open accounts or use our platform.
Account eligibility
To open an account on ducati, you must meet the eligibility requirements set by applicable law in your jurisdiction. Your eligibility may depend on your age, residency, citizenship, or other factors set by local law. Our registration process includes identity verification to ensure you meet these requirements. We do not permit account creation by individuals who do not meet our eligibility criteria. If we discover that an account holder does not meet eligibility requirements, we reserve the right to suspend or close the account and return the account balance subject to any deductions required by law or these terms.
Local-law responsibility
You are responsible for checking the laws of your own jurisdiction before accessing ducati. Online wagering is regulated differently across regions, and what is permitted in one jurisdiction may be prohibited in another. We provide our services only in regions where we believe we are operating legally, but we cannot guarantee that access from your specific location is lawful. It is your sole responsibility to verify that your use of ducati complies with local law. If you are unsure about the legal status of online wagering in your jurisdiction, we recommend consulting with a legal professional. We are not responsible for losses or legal consequences arising from your violation of local law.
Data and privacy scope
We collect personal data to operate our platform, process payments, and comply with regulatory requirements. Our data collection includes your name, date of birth, address, contact details, and payment information. This data is encrypted and stored securely according to our data protection practices. We do not share your personal information with third parties except as required by law or to process your payments and withdrawals. For a complete explanation of how we collect, use, and protect your data, please review our privacy policyYour data is subject to the privacy and data protection standards outlined in our policy, and you consent to that collection and use by creating an account.
Contact for legal inquiries
If you have legal or compliance questions about ducati, you can contact our support team through the channels listed on our platform. We maintain standard business hours and aim to respond to general inquiries within two business days. For urgent compliance matters or formal legal notices, you may escalate your inquiry to our compliance team. We also maintain a formal legal contact address for regulatory correspondence and official notices. All legal inquiries are handled confidentially and in accordance with applicable law. We are committed to responding to all official legal inquiries and regulatory requests promptly and thoroughly.
Changes to These Terms
We may update these terms at any time. Changes become effective when we post them on this page. Your continued use of ducati after changes are posted constitutes your acceptance of the updated terms. If you do not accept the updated terms, you should stop using our platform.
We will notify you of material changes by email or through a prominent notice on our platform. You should review these terms regularly to stay informed of any updates.